VoIP Phone Systems
MAKE US PART OF YOUR TEAM
UNIFIED COMMUNICATIONS THE PHONE SERVICE FOR THE WAY YOU WORK
VoIP communications can spell the difference between the success and failure of your hybrid work strategy
Voice over IP (VoIP) systems dominate the small to midsized business (SMB) telephone market, and that's only grown stronger during the pandemic. Not just because they're cheaper than an on-premises PBX, but mainly because they're mostly software, which makes them far more flexible. There's nothing an old-fashioned PBX can do that a VoIP system can't, but there's a very long list of things you can do with VoIP that just aren't possible using on-premises hardware.
MAIN FEATURES
AUTOMATED ATTENDANT
Automatically greet callers and route them anywhere. Easily customizable through the web portal.
CALL CENTER
Setup call queues for offices with longer than normal holding times. Comes with detailed reporting.
MOBILE TWINNING
Simultaneously ring your cell phone with your desk phone.
MICROSOFT TEAMS INTEGRATION
We seamlessly integrate Teams with our class-five soft switch to provide an incredible layer of functionality to Microsoft Teams.
WEB PORTAL WITH CHAT
Chat with coworkers, see if they are on the phone, view your call history or make system changes right from our easy-to-use portal.
CONFERENCE BRIDGES
Hold password-protected, multi-party conference calls.
VOICEMAILTO EMAIL
Have voicemails delivered right to your email, complete with caller id, .wav file, and a full-text transcription of the voicemail.
FAX TO EMAIL
Our intuitive fax-to-email software provides end-users a secure, modern experience that brings a new touch to the technology.
HYBRID WORKING FOR YOUR OFFICE AND YOUR HYBRID WORKERS
In a hybrid team, employees alternate between working in the office and working remotely. They are able to choose when and where they would like to work based on their job duties and comfort level within the current climate.
Hybrid teams are the best example of companies offering flexibility for their employees to “work from anywhere” as we navigate the ever-changing business landscape. That said, the following considerations will ensure the shift to hybrid work models goes smoothly.
Our VoIP solution provides you with the ability to communicate with your team as easily as if they were in your office. Transfer calls, conference them in, end chat with them. You can manage a full call center from your desk with operators working from anywhere.
Voice over Internet Protocol (VoIP) is a proven technology that lets anyone place phone calls over an internet connection. With the rise of broadband, VoIP has become for phone service for businesses .
ALL THE FEATURES YOU NEED
The features available are too numerous to put here. We will work with you to implement a system that is tailored to your needs. No need to get overwhelmed, as your IT specialist you can feel confident we can provide the right service. All phone calls today are made using VoIP. From your cell phone to your home phone, your voice is converted to data and sent over the internet or airwaves. So it is just more data for us to help you to manage.
GENERAL FEATURES
- AI SoftwareWalks end-users through the system step by step
- Auto-AttendantDial by Name Directory
- Intro Greeting
- Post-Welcome Greeting
- Dial by Extension
- Multiple Language Auto-Attendant
- Configurable AA Timeouts
- Call Pick up
- Directed Call pickup
- Group pickup
- Site pickup
- Domain Pickup
- Conferencing (Dedicated Bridge)Leader Login
- Leader PIN
- Participant PIN
- Require Leader to Start
- Begin and End times
- Max # of Participants
- Save Participants
- Announce Participants
- Arrive/Depart Tones
- Paging
- Handset Paging
- Overhead Paging
- Transfer
- Blind Call Transfer
- Attended Call Transfer
- Voicemail Transfer
- Call Park
- Call Retrieve
- Park retrieve
- Pick retrieve
- Call Disposition and Reason
- Hot-desking
- Attendant Console
- Intercom
- Mid-Call Recording Redaction
- Music on Hold (MOH)
- Multi-Language IVR
- Presence
- Time frames
USER FEATURES
- Answering Rules
- Ring Time Out
- Do Not Disturb (DND)
- Call Screening
- Call Forwarding
- Always
- When Busy
- When Unanswered
- When Offline
- Conferencing (Owned Bridge)
- Leader Login
- Leader PIN
- Participant PIN
- Require Leader to start
- Begin and End Time
- Max # of Participants
- Save Participants
- Announce Participants
- Arrive/Depart Tones
- Voicemail
- Voicemail to Email
- Voicemail Distribution List (Deep Copy)
- Call Waiting
- Delayed Simultaneous Ring
- Extension Forbid List
- Localization
- Music on Hold (MOH)
- Operator Forward
- Presence
- Ring All
- Simultaneous Ring (Sim Ring)
- Time Frames
- Gravatar Integration
Mobile Application (Go VoIP)
- Video Meetings
- Video Conference
- Screenshare
Device related Features
- Zero Touch Provisioning
- Auto-Provisioning
- Bulk edit via portal
- Customization of Phone Directories
- Device Overrides (via portal and Admin UI)
- Device Passwords (via portal and Admin UI)
- Inventory
- Inventory import (via portal and Admin UI)
- Geography Based Provisioning
- Hot-desking
- Mass Resync
- Message Waiting Indicator (MWI)
- N-way Call
- Preferred Server Location
- Shared Line Appearance (SLA)
- Star Codes
- User Agent Permit Filter
- Video Telephony
- vButton Builder – GUI for device button and template deployment
- Queue Status Monitored BLF
- Day/Night Mode Monitored BLF
Unified Communications
- WebRTCVideo Conference
- Chat
- SMS (with PUSH support)
- Web Phone
- Three-Way Calling
Phone Number Related Features
- Phone Number Inventory
- Timed Enable/Disable
- Localization
- Enable Language on DID
- Time of Day Routing
- Route Manager
- Alternate Numbers
- Allowed Numbers
- Anonymous Call Rejection
- Blocked Numbers
- Calling Line ID
- Blocking Configurable Call ID
- Direct Inward Dialing
- Normalization of Numbers
- Privacy
Security Features
- Portal Security
- Secure Passwords
- Forced Password Reset
- Password Set/Reset via email
- reCAPTCHA
- v2
- Invisible
- Masquerade
- User Welcome Emails
- Transport Layer Security (TLS)
- Dictionary Attack Prevention for Phone Provisioning Files (S.A.F.E)
- Dial Permissions
- User Limits
- Reject Log
- Alarms
- Authorization Codes
- Call Limits
- SRTP Audio Encryption
Call Center Features
- Smart Call Queue RoutingRound Robin (longest idle)
- Ring All
- Skills-Based Routing
- Linear Cascade
- Agents to Ring initially
- Agents to add after a timeout
- Call Park
- Forward if Unavailable
- Forward if Unanswered
- Call Back
- SMS queuing
- General Call Queue Settings
- Call Recording
- Statistics
- Message to Agent
- Require Agents
- Require Music on Hold (MOH)
- Logout Agent on Missed Call
- Intro Greetings
- Monitoring
- Listen In – No ability to talk to either agent or caller
- Barge In – full two-way audio with Agent and Caller
- Whisper only – one-way audio with Agent only
- Call Queue Thresholds
- Max Expected Wait Time
- Max Queue Length
- Queue Ring Timeout
- Agent Ring Timeout
- Call Center Stats-Home Page
- Callers Waiting Average Wait Time
- Average Handling Time
- Abandon Rate Calls
- Answered Call Volume
- Call Center Reports (can be received via email)
- Queue Statistics
- Agent Statistics
- Agent Availability
- DNIS Statistics
- Call Center Agent Settings
- Agent Status
- Wrap Up Time
- Max Simultaneous Calls
- Queue Priority for Agent
- Request Confirmation
- Auto-Answer
More Call Center Features
- Monitoring
- Customizable Modular Wall Board (ViiBoards)
- Call Center Reports (can be received via email)
- Queue Statistics
- Agent Statistics
- Agent Availability
- DNIS Statistics
- Call Center Stats-Home Page
- Callers Waiting
- Average Wait Time
- Average Handling Time
- Abandon Rate
- Calls Answered
- Call Volume
- Callers Waiting
- Domain Graphs & Statistics Peak Active Calls
- By Hour
- By Day
- By Minute
- All Calls
- Off-net Only
- Call Volume
- By Hour
- By Day
- All Calls
- Off-net Only
- Total Minutes
- By hour
- By Day
- All Calls
- Off-net Only
- Users and Applications (per Domain)
- # of Users
- # of Devices
- # of Auto-Attendants
- # of Call Queues
- # of Conferences
- # of Phone Numbers
- Usage Stats
- Calls
- SMS
- Current Month
- Previous Month
- Account Codes
- Call History
- Recording
- Recording Email Notification
- Server Management
- SIP Trace
- Trend Analysis
- CDR Export via the portal
ADDITIONAL IT SERVICES
Our catalog of services is sure to have what you need to fill any gaps in your IT.
COMPUTER SYSTEMS
VoIP Phone Systems
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